Frequently Asked QuestionsCUSTOMER SERVICE How do I place an order? Choose from one of the following methods:
How do I pay for my order? Choose from one of the following methods:
Whom do I call to help me with my order? If you encounter difficulty placing your order with our online catalog, please call our telephone sales department at (800) 446-4510, Monday through Friday between the hours of 8:00 a.m. to 5:30 p.m. EST. Otherwise email us and we will contact you in a timely manner. What are the payment terms? Payment is due upon receipt of merchandise. Can I change my order? Yes, it may be possible to alter your order, depending on its stage in the fulfillment process. Call (please do not fax) the Customer Service department at (800) 446-4510. If my order does not satisfy my needs, what do I do? If you are not completely satisfied with your order, just call us toll free at (800) 446-4510 or send an email message to customer service. We’ll gladly give you a full refund, credit, or replacement order. Whom do I contact with billing questions? Please call (800) 446-4510 or send an email message to customer service. back to top SHIPPING How long does it take to get my order? On most orders, allow three working days after we receive your order for personalization, plus ground UPS standard delivery time. For custom verses, logos, and/or foil personalization, please allow an additional 5 to 7 working days after approval, plus delivery time. How much will my shipping and processing cost? The following shipping and processing charges apply to orders prepaid by credit card:
A dimensional weight fee is assessed on UPS air shipments whenever the weight of the box is not appropriate for the size and/or volume of the box. Alaska, Hawaii and Puerto Rico: All orders with street addresses will be shipped UPS. Add $20.00 to the Ground, Second-Day or Overnight charges listed. If you have a post office box, we will ship Priority Mail only. We cannot ship C.O.D. to Puerto Rico or other U.S. Territories. Customers are responsible for paying excise tax upon delivery. Please allow additional time when shipping to remote areas of Alaska or U.S. Territories. Guam and U.S. Virgin Islands: Ground shipping and processing is not available. We are required by law to collect sales tax on orders where applicable. Canadian residents are responsible for all duties, taxes and/or carrier charges. All charges are subject to a fuel surcharge and/or delivery area surcharge. Shipping and processing charges are designed to compensate the seller for its shipping costs and help offset the costs for receiving and processing orders, maintaining inventory and related warehousing costs. Shipping time does not include the time required to process your order. back to top OTHER
How do I request a catalog? You can request a catalog from our catalog request page. Alternatively, email us or call a sales representative at (800) 446-4510 and request a catalog. How do I request a sample? Each card has an "order sample" link next to it. Request a sample by clicking the link and adding the sample to your shopping cart. Samples are free of charge. You can also call a sales representative at (800) 446-4510 and request the sample(s). How do I remove myself from the mailing list? Please enter your information here or call us at (800) 446-4510 to request the removal of your name. Are proofs available? Yes. We can provide a black and white proof of copy and layout. There is a $25.00 charge per proof. Proofs will be emailed or faxed within 2 business days. Your order will not be processed without final faxed or emailed approval. Do you have an order form available on line to print? You can obtain a copy of our order form here or call (800) 446-4510 and we can send one out to you. back to top PERSONALIZATION May I write my own verse for my cards? Yes, you can! Type your verse, up to eight lines, in the space provided for the custom verse. Custom verse in ink is available for an additional $30 or $50 for foil. Allow 5-7 extra working days for custom options. May I have my envelopes personalized? Your envelope flap can be personalized in the same color ink or foil as your card for an additional charge. The charge for ink personalization is $14.50 for 25 envelopes plus $2.00 per additional 25. The charge for foil personalization is $15.50 for 25 plus $3.00 per additional 25. You may also choose to print the name and address of your recipients on your envelopes for an additional charge. You must PHONE in your orders for this option. Please see here for additional information. May I print my logo on these products? Yes, your own company artwork (or trademark) can be printed in one color for a one-time charge of $30 for ink, $50 for foil. You can also call (800) 446-4510 to ask about pricing for multicolor logos. Custom orders and multicolor logos require additional production time. Can I add signatures to my card? Yes, please send us clean black and white artwork, 300 dpi or higher for reproduction to artwork@zgate.com and clearly indicate the position of the signatures and verse selection. Please include your order number, account number and/or company name in the subject line of your email. There is a $30 for ink or $50 for foil charge and require additional production time. You can also call us for more information at (800) 446-4510. back to top E-CARDS
What is the price of the E-Cards?
How will my E-Card be billed? Your credit card will be billed upon delivery of your E-Card. Can I change the duration of the E-card? All E-Cards come as is, duration cannot be modified. (ie, 30 second E-Cards cannot be changed to 25 seconds) Can I change the images/text of the E-card? All E-Cards are as shown and cannot be modified. Can I cancel my E-card after purchase? A $50 cancellation fee will be assessed to any E-Card order that is cancelled. E-cards must be cancelled at least 3 days prior to scheduled launch date. Can I add email addresses to my E-card order after I've submitted my order? We realize that after you place your E-Card order, you may have additional email addresses that you need added to your delivery file. In most cases, this is possible. To add email addresses, please call 1-800-633-5012. What if I still have additional questions regarding E-cards? For any other questions regarding E-Cards, please contact 1-800-633-5012. back to top |
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